Terms of service

1. ACCEPTANCE OF THE GENERAL CONDITIONS OF SALE

The purpose of these general terms and conditions of sale is to define the rights and obligations of the parties when selling products from the website http://devilfrog-official.com made by the company Tendance Diffusion, TVA number FR 76 485329692, for its clients in the course of its business.

Before validating your order, you must have read our general terms and conditions of sale and tick the box «I have read the general terms and conditions of sale that I expressly accept». Any order of a product appearing on the site Devil Frog implies acceptance without reservation by the buyer of these general conditions.

The Devil Frog site reserves the right to change its terms and conditions, products and rates at any time without notice. These changes will not affect current orders.

The Devil Frog site is not intended for minors. The parent or legal guardian is responsible for any use by the minor user in accordance with the terms of sale, including without limitation, payment for all purchases made by the minor.

2. DESCRIPTION OF PRODUCTS

We make every effort to ensure that product information is accurate and up-to-date. However, we cannot guarantee that the description and/or price of products will be free from errors nor that the products will always be available when you wish to place an order to purchase them.

Also, the colors you see on your screen may be influenced by your computer’s settings and operating system. Therefore, we cannot guarantee that your computer will display exactly these colors.

The photographs in our catalogue are taken by us. These photographs remain as faithful as possible but do not hold the company Devil Frog responsible for any minor differences.

We reserve the right to change information about products displayed on our site, including those concerning prices, description and availability. However, these changes will not affect current orders.

Please note that some products may be subject to stock limitations. The information contained on this website is provided for information purposes only. We do not guarantee the availability of all our products online. In any case, if a product ordered and already paid by you is no longer available, we will inform you very quickly and refund all payments already received from you without undue delay.

Some of our products are FIA compliant with a 10-year validity as stipulated in the regulations and will be provided with a personalization certificate.

3. ORDER PROCESSING

The quote and the GTC signed in a non-paper form via our website by the customer serve as an order form. An order receipt email will be sent to you, however this is not an acceptance of the order.  We will first determine the technical feasibility or otherwise of your order after analyzing your BAT. An email to start manufacturing your product will be equivalent to an order confirmation in a second time, then you will receive a mail of shipping confirmation and finally a delivery confirmation.

A BAT – Voucher for agreement- with electronic signature will be sent to us by email for final validation of the customized products. By this agreement, the customer acknowledges and assumes full responsibility for choices made in terms of textual or iconographic content contained in the work delivered by Devil Frog. The customer also acknowledges having read the legal warnings regarding the law of Copyright, intellectual property, the legal notices to be published and the penalties that may be incurred for their violation.

This BAT with signature of the client releases the company Devil Frog from all responsibilities on its entire creation. Please note that you are solely responsible for your design and customization.

We reserve the right to refuse any order for any reason. The execution of all orders on the platform is subject to product availability but also to its technical feasibility. We also reserve the right to refuse an order because it contains a third party trademark, names you are not entitled to use or items that we consider inappropriate. If we refuse your order, you will be informed as soon as possible by email.

4. PERSONAL DATA

All personal information collected on the Devil Frog site for the purpose of processing your order will be used in accordance with our privacy policy.

Unless otherwise explicitly stated by the customer, Devil Frog reserves the right to present on different media or at any time desired work performed for the customer. The products may be highlighted on the website and in commercial or advertising communication documents of the company Devil Frog.

5. PRICES

The price charged for the product or products will be the price in effect at the time of placing the order. We may change prices at any time without notice.

6. PAYMENT OF THE ORDER

Payment can be made by credit card or bank transfer.

We retain ownership of any product until we have received full payment for that product.

7. DELIVERY

Standard delivery by carrier subject to availability.

Custom items: time limit communicated at the time of order confirmation after verification of project feasibility.

The exact shipping rates depend on the country in which your order is delivered. Customs duties or other local taxes or import duties or state taxes may be payable. They will be the responsibility of the customer.

You can track the delivery of your Products by clicking on the link in the Delivery Confirmation email. Please note that these links will redirect you to the website of the carrier we do not control.

In case of error or incomplete mentions in the wording of the recipient’s contact details, Devil Frog cannot be held responsible for the impossibility of carrying out the delivery within the time indicated during the order.

Upon delivery, please inspect the package to make sure it is in good condition. If it turns out that the products are damaged, please do not accept delivery.

8. RETURNS AND CANCELLATIONS

As a consumer, you have the legal right to withdraw from the sales contract within 14 days, in accordance with articles L.221-18 and following of the French Consumer Code. Your right of withdrawal is excluded for any purchase of custom products or customized products.

Any return must be reported in advance to the company Devil Frog. Shipping costs are at the customer’s expense. Only items returned in their original packaging, complete and intact, in perfect condition for resale will be taken back.

Under the provisions of article L121-20-2 of the Consumer Code, items made to the consumer’s specifications or customized at the customer’s request may not benefit from the right of withdrawal, and will not be returned or exchanged.

9. INTELLECTUAL PROPERTY

All elements of the website Devil Frog (logos, images, illustrations...) are the exclusive property of the company Diffusion Trend. Any total or partial reproduction may not be used under penalty of infringement.

10. GUARANTEES

The consumer benefits from the legal warranty of conformity and has a period of two years to apply it from the reception of the product in case of lack of conformity. The seller can then either repair or replace the item.

The consumer also benefits from the legal warranty of hidden defects in application of articles 1641 to 1649 of the Civil Code for a period of two years from the discovery of the defect. This guarantee entitles to a full refund against return of the goods or a reduction in price.

In case of misuse, accident, shock or lack of maintenance by the customer, Devil Frog’s liability cannot be incurred.

11. IN CASE OF DISPUTES

For any complaint, we will try to find an amicable solution. If no solution is offered to you, then the dispute will be dealt with by the competent courts.